MOVING COMPANY REVIEWS, COMPLAINTS & RATINGS

Rhino Relocation – Van Nuys, CA

Rhino Relocation – Van Nuys, CA

Rated 4.63 out of 5 based on 16 customer ratings
(16 customer reviews)

Company Name:Rhino Relocation
Address:17639 Sherman Way Van Nuys, CA 91406 USA
Primary Phone:888-566-0718
Alternate Phone:N/A
Email:info@rhino-relocation.com
Hours of Operation: 9.00 AM – 5.00 PM
Services Offered: Local Movers, Long Distance Movers, Full Service Movers, Household Movers
Website:www.rhinorelocation.com

Description

Rhino Relocation Reviews

Rhino Relocation
Because there is much more to a move than moving
From the moment we meet, your move becomes the most important thing to us. Our team brings knowledge, experience, confidentiality and honesty to one of the biggest events in your life. We use only the most dependable service providers. You can rest easy knowing whoever is working in and around your home or office – whether that be a mover, stager, or the IT team – is known and trusted by the professionals on our team. Choose Rhino Relocation, so we can do it all for you, Contact Us 888-566-0718 for a free estimate.

Take Comfort

Choose Rhino Relocation and you can be worry free. From the moment we meet, your move becomes the most important thing to us. Our team brings knowledge, experience, confidentiality and honesty to one of the biggest events in your life. We use only the most dependable service providers. You can rest easy knowing whoever is working in and around your home or office – whether that be a mover, stager, or the IT team – is known and trusted by the professionals on our team.

At Your Service

Choose Rhino Relocation so we can act as your personal move concierge. Our priority is to simplify your life by organizing and taking care of your move. We pursue the most efficient methods to see that you are calm, relaxed and back to focusing on your everyday activities while we are working, coordinating, organizing, strategizing and planning your entire move.

Our Excellent Staff

A smoothly run relocation process depends on the service carried out by all our teams. We employ skilled and efficient personnel, from the packers to the office workforce and management. Rhino Relocation heavily invests in training its employees.

Our Commitment to Quality

Rhino Relocation has been committed to quality service. Improving the quality of our relocation services, reducing the damage during a move and improving the relocation guidance services offered to our all clients is key to ensuring client satisfaction.

Your Satisfaction

Ensuring that we deliver the best services to our clients is crucial for us. This is why we created a department dedicated to the satisfaction of our clients. Rhino Relocation accompanies you at every stage of your move and ensures the continuous improvement of our services.

Rhino relocation

Rhino Relocation Reviews

16 reviews for Rhino Relocation – Van Nuys, CA

  1. Rated 5 out of 5

    Richard King

    They called exactly when they said they would and then showed up shortly after. There were 3 guys as promised, young and ready to lift stuff. They were very professional and nice. They completed the job within the exact time frame we agreed on and did a great job. I would highly recommend them and we will use them again!!! A+++

  2. Rated 1 out of 5

    Emily

    2/14/18 update:
    This is probably the worst company I have ever had the misfortune to do business with. The refund check never arrived, no one will answer my emails, and when I downgraded my yelp review I received an email from the claim processing company stating that the claim was closed because “No signed release form accepting the settlement offered was received.”
    Which is absolute bull; I have emails from their own company acknowledging receipt of the release form months ago.

    1/17/18 update:
    We have been working through their claims process for the past five months and have finally reached (we hope) a resolution where they will pay back the money they overcharged. Supposedly a check is on the way.

    Update:
    Rhino and CSI Pros (the company they use to resolve disputes) are refusing to repay us the money they fraudulently took. We have been discussing this via email with them for nearly 5 months now. Their latest requirement is that we sign a legal document promising never to say anything negative about them anywhere, and take all reviews down entirely. We have stated that we will amend our reviews to reflect a positive solution once that actually occurs, but they refuse. This, right here, is why they don’t have many bad reviews. It’s because they gag everyone who tries to get their money back.

    Original review:
    I chose Rhino Relocation because it looked like they had great reviews. Our original estimate was for 729 cubic feet, and I requested that they bump it up to 800, because you always have more than you think, right?
    So our “binding” estimate was for 800 cubic feet. After loading the truck, the movers informed us that we actually had 1425 cubic feet, and would have to pay an additional $2000. Everything we owned was on their truck and we were flying to our new home – there was nothing we could do other than sign and pay. I knew it was wrong, though, because I had literally counted boxes and added up cubic feet the night before.

    When the truck arrived at our new home, we double checked with photos and measurements. Our items took up less than 1/3 of the space in a 1600 cubic foot truck, well UNDER our original bid amount of 800 cubic feet.

    Two of the guys who came to help unload (contracted from a different company) were really angry when they looked at our paperwork and the items in the truck. They advocated for suing the company and offered to testify for us in court. We don’t want to sue, but we DO want our money back. This was fraud, plain and simple, and from the reviews I’ve been reading, it seems to be fraud that they commit frequently.

  3. Rated 5 out of 5

    Andrea Drake

    A great moving company! I needed a small job done and in a short amount of time. They responded quickly and efficiently, and the movers did a great job!! I am very impressed, it was not stressful at all and we ran into no issues!

  4. Rated 5 out of 5

    Eleanor Garica

    I have used these guys twice already in one year and have had a wonderful experience both times. They work hard, charge fairly, and are super cool too! If you need to move, you have to call them asap!

  5. Rated 5 out of 5

    Jorge Addy

    These guys were awesome. Their upbeat personalities and hard work really helped ease a stressful situation. They were on time & took great care of our belongings. Will definitely book them again.

  6. Rated 5 out of 5

    Maynard Baker

    They were trustworthy, great communicators, thoughtful about how they organized the move, efficient and friendly. I’ve moved quite a bit and this was by far the easiest and best experience I’ve ever had with a moving company. They were also the least expensive of the movers I sourced. I can’t recommend them highly enough.

  7. Rated 5 out of 5

    Margaret Cox

    They were extremely fast, super friendly, and very respectful of my stuff, moving everything carefully. I would recommend these guys to anyone and would use them over and over again! Awesome company!

  8. Rated 5 out of 5

    Karen Hunter

    These guy’s were professional and well prepared. I would recommend Rhino Relocation for all my relocation needs

  9. Rated 5 out of 5

    Jeffery Albert

    Thank you again to a great crew! Rhino Relocation has moved me three times, each time offering fair pricing. The movers are courteous, careful with my things, and do everything in a timely manner.

  10. Rated 3 out of 5

    Emily

    1/17/18 update:
    We have been working through their claims process for the past five months and have finally reached (we hope) a resolution where they will pay back the money they overcharged. I’m watching the mail for a check and will update when it arrives.

    I chose Rhino Relocation because it looked like they had great reviews. Our original estimate was for 729 cubic feet, and I requested that they bump it up to 800, because you always have more than you think, right?

    The day the guys came and loaded the truck, they told us that we had 1425 cubic feet. And because it was all already on the truck, and what could we really do about it, we agreed to pay the ($2000+!!!!) difference, even though I was super upset and couldn’t imagine how my estimate had been off by 50%, when I had literally counted boxes and added up cubic feet the night before.

    When the truck arrived at our new home, a new team of guys helped unload and pointed out that we had actually only used *at most* 600 cubic feet. Well under our bid amount!! (and we have photos to prove it)

  11. Rated 5 out of 5

    Jackeline Lawson

    They wrapped everything and took great care with some of the furniture that holds sentimental value. All round good group of guys as well. Very polite and courteous. Worth every penny!

  12. Rated 5 out of 5

    Eileen Horton

    Professional and I won’t use any other mover. The guys care about getting the job done right! Thank you Rhino Relocation.

  13. Rated 5 out of 5

    Steven Peete

    The team was professional, prepared and worked hard through the whole afternoon into evening. They remained helpful, cheerful and on task right up until the end. Definitely recommend.

  14. Rated 5 out of 5

    Barbara Lassiter

    I felt like they really cared for me and my family! Very helpful all around and really made for a great experience overall. I will definitely be recommending their moving company to my friends. 5 stars.

  15. Rated 5 out of 5

    Randall Conway

    Great work, professional movers that completed their work while taking care of all my stuff.

  16. Rated 5 out of 5

    Bethany Barksdale

    He and his guy from Rhino Relocation were great. They came in and moved our house without any issues. Would definite use their service again!

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