Great Van Lines Reviews

Rated 4.83 out of 5 based on 47 customer ratings
(47 customer reviews)

Company Name:  Great Van Lines
License & Registration: USDOT : 2187500
Address: 796 E Pennsylvania Dr, Palatine, IL 60074
Primary Phone: 800-604-1283
Alternate Phone: N/A
Hours of Operation: 9.00 AM – 6.00 PM
Services Offered: Moving and Storage


Product Description

Great Van Lines Reviews

Great Van Lines remains extremely committed to delivering quality user experiences with every one of our customers. Whether you’re planning a full-scale corporate move or you need help with your local residential move, we are a company that wants to over deliver on our services. Throughout our past we started as a company that had just a few small trucks and a goal to be the best mover in our local area today however we have grown to become a worldwide partner and one of the most dependable international moving companies for major corporations and for individuals that are interested in getting a greater value from their moving company.

Great Van Lines started off several years ago with a commitment of creating the best local moving services that we could. We wanted to improve my customer service experiences and build a local moving company that people could grow to depend on. We recognize that our local community simply didn’t have great moving staff that they could draw off of for last-minute moves and we wanted to fill that need. Starting with just one small truck and a few skilled professionals, our company would eventually expand and we would train a whole new generation of great movers.

With Great Van Lines we would only continue to expand our business operations to eventually include a series of worldwide partners. We now work with international packaging manufacturers, international storage providers, shipping companies and a series of moving professionals from around the world who can deliver on the requirements that we set out. We have worked tirelessly to train our staff and to obtain the correct security licenses and bonding to guarantee our customers can rest easy even with a large-scale corporate move. By making sure that we are ready logistically with all of the support and assurance that our customers need, we can create quality working relationships with new customers as well as build trust for the future.

Our company is committed to delivering some of the best value in the moving industry as well. We want to deliver some of the best prices on moving services within your locale when compared to other companies with experience.

By marrying together quality customer service, extensive resources and affordable moving services Great Van Lines continues to achieve great results in our industry. Contact our company today if you would like to learn more about our staff, our business or the tools we have available to help you.

Great Van Lines


47 reviews for Great Van Lines Reviews

  1. Rated 1 out of 5


    All these 5 star reviews are fake. The guy I talked to on the phone said it himself. Great Van Lines is the worst – stay away! Michael Allen is a crook (Is that even his real name? Who knows). If you talk to a guy who genuinely sounds like he cares about his customers, beware he his LYING thru his teeth. Where do I begin? I was charged $600 more than originally quoted upon pickup. They were LATE (a day late and arrived at 5pm, ending close to 10pm). I was triple charged for “long carry”. Also, they will insist on repackaging everything for you ($10 per roll of tape) even if it’s done well. The guys who came out were NOT Great Van Lines employees. They had the wrong inventory and tried to charge me $150 to throw away my couch on the ground floor trash area. CROOKS. Also they demanded cash, even though I was told it would be personal check. I never got to speak w Michael Allen again. He just lures the customers in, takes 30% and then throws them to the sharks. Shame on you. ANY OTHER MOVING COMPANY would have been better. Michael Allen, if you are reading this, I have launched an investigation into your company. We will sniff you out.

  2. Rated 5 out of 5

    Margaret Cox

    Very happy with the work you guys were able to do for me. I was very satisfied with the movers and I’m very happy that they did it in a timely fashion. Thanks again and I’m happy to refer.

  3. Rated 5 out of 5

    Tiffany Young

    He and his guys are great. They did everything quickly and professionally. I have now used them twice.

  4. Rated 5 out of 5

    Mary Richardson

    I can’t say enough about how impressed we are with them. They showed up early, worked hard and were very efficient! I highly recommend using this company!

  5. Rated 5 out of 5

    Marilyn Garza

    Friendly, courteous, just great guys. We did a move on Saturday and couldn’t be more impressed and appreciative. Great Van Lines turned an arduous, day-long task into a 3-hour, seamless, headache-free experience. I would recommend them to anyone in a heartbeat!! THANKS!

  6. Rated 5 out of 5

    Alisha Queen

    We had a great experience with these guys!! We had 4 men who were extremely polite and professional!! Very nice to my children who were wanting to help. The price was very reasonable! Over all definitely 5 stars!! Thanks!!

  7. Rated 5 out of 5

    Nancy Bohanon

    We had a great experience with Great Van Lines. The person who coordinates the actual move, was very responsive to my questions. On the actual move day, the movers were very nice and professional. They were very efficient in moving everything and even helped us set up furniture at our new home. We would highly recommend them.

  8. Rated 1 out of 5


    The worst possible moving experience we could have asked for. They arrived a month after the day we were “first available to move in”. The driver called the day before and said he’d be there at 1pm, he arrived at 8:30pm. Then when they finally arrived, they had lost a box in the move. A few days later it turns out it was on the original driver’s truck but it was packed and organized so poorly that he couldn’t find it. Then it took another 2 weeks for them to finally deliver the lost box! 95% of the time we called customer service, no one was available to answer. When we left a voicemail, we never heard back. Throughout the whole process we never heard from anyone at the company unless we called them, and then their customer service was rude, interrupted frequently, and was never sympathetic to the terrible situation they put us in. I recommend that you NEVER move with Great Van Lines and find a different company.

  9. Rated 5 out of 5

    Thomas Reilly

    These guys did an awesome job. We had 4 guys come and fill a 40′ HC container and cleaned up our warehouse. They did this within 4 hours and showed us great service. Definitely going to use them again when another container comes in. Thanks guys!

  10. Rated 5 out of 5

    Felicia Penn

    I used Great Van Lines this Saturday. The workers were professional, polite to my family, and hard working. They did the job in 100 degree weather without complaint and for a reasonable price.

  11. Rated 5 out of 5

    Joan Johnston

    I was really impressed with Great Van Lines! They were quick and careful with everything, including my baby grand piano and giant executive desk. The price was better than I thought it would be, a pleasant surprise! I will definitely be using Great Van Lines in the future.

  12. Rated 5 out of 5

    David Pittman

    They packed everything carefully, and at the destination, unpacked them and set them up for me as agreed. No damages, no problems. Customer support and salesman communication were excellent. Great service.

  13. Rated 5 out of 5

    Mathew Neal

    5 stars all day long for these guys. They moved us in quickly and safely. Super friendly and personable; I will be using them again.

  14. Rated 5 out of 5

    Emma Perez

    It was a good experience they were fast and friendly. Plus the double drive time they got the job done in five hours. Great service and will definitely recommend!

  15. Rated 5 out of 5

    Robert Pierce

    Great company. They were able to get me in last minute and were very efficient. I was moving from a 3rd floor apartment with stairs to a 2nd floor apartment with stairs. I am very grateful they were able to move us and didn’t nickel and dime us for every single thing. No hidden fees even though they already have great prices.

  16. Rated 5 out of 5

    Robin Baskin

    This is an awesome, first class way to store anything! From the overall excellent service to the outstanding customer service from the staff, I 1000% recommend CGreat Van Lines to service your storage needs. You will not be sorry!

  17. Rated 5 out of 5

    Cindy Griffing

    They were very meticulous in caring for our items and had zero complaints about any of our requests. Very timely and worked efficiently as well. Couldn’t have asked more from movers. Will absolutely refer anyone I can.

  18. Rated 5 out of 5

    Betty Jones

    I would definitely use them again in the future! Very professional and took responsibility for their mistake of arriving late.

  19. Rated 5 out of 5

    Albert Dickens

    They were on time, professional and I will definitely use them in the future. Other moving companies in the area have nothing on these guys. 5 stars.

  20. Rated 5 out of 5

    Alexander Sanson

    I will continue shout their praises and really do highly recommend them to anyone needing a quality move from tough outstanding gentleman.

  21. Rated 5 out of 5

    Thelma Fox

    They didn’t complain once and managed to keep all my stuff in good condition. They were super professional. I would highly recommend this moving company.

  22. Rated 5 out of 5

    Amber Morrow

    After settling in I can confidently say that they are the best. They were friendly and took great care of our belongings, worked hard throughout and will recommend to family and friends.

  23. Rated 5 out of 5

    Lyn Estrada

    They were fast and there was great communication throughout the process. Would definitely use them again!

  24. Rated 5 out of 5

    Steven Peete

    The communication, before, during and after the move were excellent along with the care taken when packing and unpacking our belongings. We have recommended them to family and friends and believe they already have repeat business from our recommendation. Excellent service thank you.

  25. Rated 5 out of 5

    Marisol Rueda

    The price was very reasonable and he was efficient, friendly and professional throughout the move. He made the relocation go as easily and fast as possible. Next time I need to move, I will not hesitate to call this company again.

  26. Rated 5 out of 5

    Richard Navarrette

    Very efficient. Wrapped every individual furniture separately and handled them with care. Totally worth the price I paid for.

  27. Rated 5 out of 5

    Carmen Michel

    Very professional. Attentive to detail and the care of our things. Super quick as well without being careless. Highly recommended!

  28. Rated 5 out of 5

    Cindy Griffing

    It is really nice to have someone take pride in what they do and really care about how the customer feels. Thanks, Great Van Lines!

  29. Rated 5 out of 5

    Doug Johnson

    Moving with Top Rate Moving Inc in 8 days was the craziest and the best moving I ever had. The movers were so into finishing the work fast and proper I wasn’t even able to stop smiling at the whole thing. I’m so happy that the smart investment that wasn’t too high was one of my best so far. I loved how they did my moving. Sincerely, I recommend them all of you.

  30. Rated 5 out of 5

    Arnold S. Smith

    There are so many movers out there, whom to pick? After doing research I found out that Great van lines is a bit better than other, so I called them up. They were really flexible and really good with last minute changes. They were efficient and hardworking. There was no damage on either end. We are happy we picked Top notch movers and would definitely use them again as they seem to be one of the best moving companies around.

  31. Rated 5 out of 5

    Randy Hucks

    Suddenly I got my appointment letter for a job and my posting was in another state. I needed movers in a hurry. I didn’t know where to turn. I contracted great van lines in a rush. I think it was my best decision to hiring them. The move was pretty straightforward. They were fast and careful with my belongings especially with the furniture. If I have something that I wanted to be placed somewhere else, they were very courteous about doing that. They were great. I was satisfied with their service.

  32. Rated 5 out of 5

    Constance Cromer

    Overall I would use these guys again. Moving is one of the most stressful things you’ll ever do and at least they make it a bit easier!

  33. Rated 5 out of 5

    Christine O’Reilly

    These guys were great. I’ve heard bad stories about moving companies but they were efficient and careful with my things. Definitely using them again.

  34. Rated 5 out of 5

    George Wolf

    These guys are great. We used them for our last move of about 15 miles. Any questions I had he answered them right away. They all were professional and hard working and I would recommend and use them again.

  35. Rated 5 out of 5

    Suzanne Barb

    I was so anxious for the moving process, but it was so easy and pleasant. I would definitely recommend them to everyone I know moving in IL!

  36. Rated 5 out of 5

    Phillip Gallegos

    Moving is always very stressful but they made my day so much easier. Everything went smooth. I highly recommend these guys to all my friends and the rest. Very thankful I found them.

  37. Rated 5 out of 5

    James Wilson

    Had the best experience with these guys. They are incredibly professional, kind, fast and efficient! Definitely will recommend them to anybody that needs help moving.

  38. Rated 5 out of 5

    Patricia Marsh

    On moving day, they arrived ready to do the job. They were extremely careful with everything, didn’t drag out the timeframe and were reasonably priced. While I don’t ever in my life want to move again, lol, if I do have to move, they will be the first company I call!

  39. Rated 5 out of 5

    Minnie Jenney

    t is difficult to choose a removal company so basically you have to go on others recommendation and I would definitely recommend Great Van Lines. I was a bit worried because we were moving quite a long way with a family of five but it was actually really smooth and trouble free thanks to him and his team.

  40. Rated 5 out of 5

    Betty Lynch

    Just completed a move with them. They arrived early, they were efficient, nice, careful with my things, and much much cheaper than my last movers. A five star experience.

  41. Rated 5 out of 5

    Corey Reed

    These guys were incredible. They even lifted our couch over the balcony to the second floor in order to get it in. All of our furniture is safe and sound. I can’t recommend them enough!

  42. Rated 5 out of 5

    Josephine Warren

    Thanks to them our stress levels were rather low on Moving day! We will certainly recommend your company and wish you all the very best for the future.

  43. Rated 5 out of 5

    Matthew Sandridge

    Would happily recommend them to anyone looking to move home if they want a quick, reliable and very friendly service. All within a very competitive price range.

  44. Rated 5 out of 5

    Jessica Clark

    They took only an hour or so to remove everything from a first floor two bed flat into a third floor storage unit. I look forward to using them again once I have a property to move into. I would highly recommend them for your removal requirements.

  45. Rated 5 out of 5

    Kara Williams

    I would recommend this company. They are really good and cost effective. I will be moving again to my parents house in July and I will contact you again guys to arrange another move.

  46. Rated 5 out of 5

    Linda Robinson

    They arrived on time on the day and true to their word carried out our removal in an efficient and professional manner.I would recommend him and his team to anyone looking to move.

  47. Rated 5 out of 5

    Richard Rowland

    The are very professional and have lovely helpful, friendly moving men, who worked very hard and cheerfully, giving excellent service from start to finish. There were no breakages and as I am a particularly fussy person they managed to move some very heavy articles over difficult ground to place them exactly where I wanted them. I re iterate, that I would recommend them to anyone.

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